DELIVERY
Prime Appliance is proud to
partner with Johnson Mertz appliances to offer delivery for appliances
purchased at our Duluth and Superior Superstore locations. We offer delivery during the Monday-Friday
business week, typically between the hours of 9:00am and 3:30pm.
- Local delivery is considered
to be within a 20 mile radius of the Duluth and Superior stores. Standard local delivery rates start at $45.00
for any number of pieces, which includes appliance drop off in the home, with
basic installation including bringing appliances into their positions. Visit our F.A.Q. section on our site for
details regarding installation.
- If you live outside our
local delivery range, additional incremental charges will be applied based on
the distance exceeding the local range.
Please be aware that while we are happy to deliver most anywhere, that
we make an effort to streamline trips to remote areas, and additional time may
be required to complete the delivery.
- Please call at least 48
hours before hand to set up a delivery date.
While calling ahead does help find a time where space is available on
our trucks, note that we have a limited capacity for items on our trucks, and
delivery may be prolonged due to a full delivery schedule
- Please contact us at 715-395-5715 for
additional details regarding our delivery services and policies.
STANDARD SHIPPING DETAILS
This is a Standard
Freight-Line shipment with curbside delivery. This means that once the unit has
arrived at the local freight terminal you the customer will be contacted by the
freight company to set up an appointment for the delivery. On average, shipping
times are about 3-6 business days. Weather and other uncontrollable
circumstances can cause delay.
The driver is required to get
the machine under cover as long as there are no stairs to negotiate. The
freight company will also coordinate this with you when scheduling an
appointment. Which means the delivery is guaranteed to come to the door of your
building, provided there are no stairs to ascend or descend. If you need
assistance getting the product into your house, Please be sure to let us
know if you require this service before you place the order, 1-877-297-6914.
NORMAL RETURNS
· Returns
must be made within 30 days of purchase.
· All
returns are subject to a 15% restocking fee.
· Customer
is responsible for all transportation charges. THESE ARE NONREFUNDABLE
CHARGES
· Product
must arrive at Prime Appliance in the same condition it was shipped in.
· Product
must be repackaged with the same shipping material used by Prime Appliance in
the original delivery, including the REPLACEMENT OF PACKING BOLTS, BOX, AND
PALLET. We reserve the right to deny a full refund of the purchase price,
less restocking fee, if the product is not returned in this manner.
SHIPPING DAMAGE
You should immediately
inspect the product for shipping damage and contact us within 48 hours of
delivery at 1-877-297-6914 (Excluding holidays) to report any damage. If you do not contact us within
the 48 hour time-frame, you will be responsible for filing a claim with the shipping
company, and Prime Appliance, cannot be held liable for any damage to the
unit. Sometimes damage from shipment may not be visible, so it is very
important that you open the packaging immediately after receiving the delivery.
If the damage is obvious, you should refuse the delivery and note the
damage on the shipment Bill of Lading and call us at 1-877-297-6914 to arrange
a return of the damaged unit and to have a replacement product shipped to you.
Once we are contacted within 48 hours of delivery, we will have the shipping
company return, and pick up the damaged product. Please make sure that the
product is in its original packaging, with all manuals, parts and accessories
and available and ready for the pick-up attempt in order to avoid delays and possible
cancellation of the pick-up. Please note that the shipping companies operating
on our behalf will only make one attempt at pick-up. Thereafter, subsequent
pick-up attempts may be at the expense of the customer.
