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FAQS
Where does Prime Appliance Factory Outlet obtain the inventory for our stores?
One of the ways Prime Appliance sets itself apart from the competition is our unique mix of both new and scratch-and-dent inventory. Prime appliance buys select appliances by the truckload from manufacturers and passes the savings onto the customer. Our Brand Source connection allows us access to special buys on great products featuring, but not limited to, the Whirlpool family of appliances. We will also gladly order brand new pieces from all of the brands featured here on our website, as well as those on display in our showrooms. Contact our friendly sales staff or browse our online catalogue for more information.
What about a warranty?
Prime appliance provides warranty coverage straight from the manufacturer on all brand new and many scratch-and-dent items in our inventory. This warranty covers functional parts and labor, for one full year starting upon the date of installation. Prime Appliance is proud to offer Expert Protection for up to 5 years on eligible appliances. These warranties vary in price based on the appliance type. Our friendly, knowledgeable sales team will be happy to further explain our warranty coverage and policies.
Will you notify me if you receive the type of appliance I have been looking for?
If you are looking for a
specific type of appliance and don't find it in our store, let one of our
salespeople know or e-mail. We will do our best to notify you if that product
arrives. However, because there is a steady turnover of merchandise in our
outlet stores, we encourage you to visit us often for the best selection.
Can you special order appliances?
Should you find an appliance
you want in our outlet store and need a matching item, for example, a matching
dryer for a washer that is in stock, ask your salesperson about special
ordering the companion pieces.
Can I order an appliance by phone?
Prime appliance is happy to
accommodate orders taken over the phone.
Since many of our items are one-of-a-kind pieces with unique blemishes
and configurations, we encourage a visit to one of our conveniently located
showrooms. If this is not possible, we
encourage a visit to our website and/or a phone consultation with our friendly
sales staff. That way, we can guide you through your decision making process
and help you meet your appliance needs.
Can I order appliances on-line?
At this time Prime Appliance
is taking orders over the phone and in our showrooms only. This helps is to ensure customer
satisfaction, and to guarantee that all details of the item are understood and
all of our customer’s needs are met in the best possible fashion.
Do you sell anything else besides major home appliances?
In addition to our full line
of name-brand major appliances, we are pleased to offer several accessories
that will add to the experience of owning your appliances. A variety of cleaning and care products, along
with cords, connection apparatus, and other accessories are available. Browse our online product gallery
What payment methods does Prime Appliance accept?
We proudly accept Visa, MasterCard, Discover card, cash and Checks.
Checks are accepted under two terms.
We will release the order when funds have cleared, or have been verified
by the related bank.
Are prices negotiable?
Here at prime appliance, we
offer the best possible values we can provide to our customers. We pride ourselves on having low prices every
day. Our scratch and dent inventory is
priced based on the condition of the item as it is received. We are thrilled to offer special prices on
packages consisting of multiple appliances, with the best values on products
that arrived on scratch-and-dent truck loads.
Is delivery available?
Yes. Our professional delivery
team is organized through our partner Johnson Mertz appliances. Delivery takes place Monday through Friday
each week. Due to high demand for delivery
service, we recommend setting up delivery at least 48 hours in advance. This will help us find a delivery date that
matches up with your needs. Pricing for
delivery depends on your proximity to our stores, along with the date upon
which we can deliver the items to your home or other desired location. Contact our sales team for a delivery quote.
Will Prime Appliance install my purchased items?
Yes, basic installation is
availible, with the exception of OTR microwaves, Dishwashers, Gas lines, and
other built-in items. Full installation
is available on these items. Contact us
for more information.
How do I dispose of my old appliance?
Prime appliance will recycle
purchased items upon delivery for a per-item service fee. We also accept drop off recycling with a
limit of one item for each item purchased.
Does Prime Appliance Factory Outlet have a price match guarantee?
Here at Prime Appliance, we pride ourselves on
offering very competitive pricing. If
you find a lower price on an item at another retailer, let us know and we will
make an effort to find a value that matches your needs. Just bring us the competitor’s current ad or
we’ll call to verify the item’s price and do the best we can to match or beat
the price our competitors are offering.
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