We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our
Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our
The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Delivered products in use are not returnable. Any returned products must be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or may incur a 20% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.
Special order merchandise may be subject to a 20% restocking fee — even if not yet delivered — and will not be eligible for return if delivered and out of the box.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store’s policies. Please
Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase with a Standard Freight-Line shipment with curbside delivery. This means that once the unit has arrived at the local freight terminal you the customer will be contacted by the freight company to set up an appointment for the delivery. On average, shipping times are about 3-6 business days from Tuesday through Saturday. If a special order is placed, please anticipate a longer delivery time. Weather and other uncontrollable circumstances can cause delay.
You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
The driver is required to get the machine under cover as long as there are no stairs to negotiate. The freight company will also coordinate this with you when scheduling an appointment. Which means the delivery is guaranteed to come to the door of your building, provided there are no stairs to ascend or descend. If you need assistance getting the product into your house, please be sure to let us know if you require this service before you place the order,
We do also offer Haul Away on all of the existing appliances in your home for $25 per each unit.
Please call at least 48 hours beforehand if you would like to set up a delivery date. While calling ahead does help find a time where space is available on our trucks, note that we have a limited capacity for items on our trucks, and delivery may be prolonged due to a full delivery schedule. Please contact us at
Shipping and Handling Costs
Costs for these services will be determined at the time of purchase or shipment.
- Local Delivery: $49.99
- Out of Area Delivery within 60 Miles: $149.99
- Apply additional $1 for every mile over 60 miles.
Total costs for these services will be determined at the time of purchase or shipment.
Out-of-state orders will be charged the current sales tax to your delivery area, unless a purchase is made for in-store pickup. In-state orders will be charged a 5.5% sales tax.